Privacy Policy

Effective Date: 8/22/2025

Lotus Behavioral Health (“LotusBH,” “we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website www.LotusBH.org and those who contact us through phone, email, or SMS messaging. This Privacy Policy explains how we collect, use, and safeguard information you provide to us.

1. Information We Collect

We may collect the following types of information when you visit our website or interact with us:

Personal Information (such as name, email address, phone number) if you submit a contact form, request information, or communicate with us.

Non-Personal Information (such as browser type, device type, IP address, and general usage statistics) to help us improve our website.

2. How We Use Information

We use the information collected to:

Respond to inquiries and provide requested information about our services.

Communicate with you regarding services, appointments, or updates.

Improve the quality and functionality of our website.

Comply with applicable legal, regulatory, and healthcare standards.

3. Information Sharing

We respect your privacy. LotusBH does not sell, rent, or trade your personal information to any third party.

Information will only be shared with your explicit consent or as required by law.

For healthcare-related information, we follow the strict privacy and security standards outlined by the Health Insurance Portability and Accountability Act (HIPAA).

4. HIPAA Compliance

If you provide health-related information, LotusBH treats such data as Protected Health Information (PHI) and safeguards it in accordance with HIPAA regulations.

We implement administrative, technical, and physical safeguards to protect PHI.

We will not disclose PHI without your authorization unless required by law or permitted under HIPAA guidelines.

5. SMS Messaging & TCR Compliance

By providing your mobile number, you may receive SMS/text messages from Lotus Behavioral Health regarding services, updates, or appointment information.

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying STOP.

We comply with The Campaign Registry (TCR) and applicable federal regulations governing SMS communications.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze traffic. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

7. Your Rights

You have the right to:

Request access to or correction of your personal information.

Request limitations on how we use or share your information.

Withdraw consent for communications at any time.

8. Data Security

We use industry-standard safeguards to protect your information from unauthorized access, disclosure, or misuse. While we take precautions, no online transmission or storage system is 100% secure.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

📞 Phone: 833-995-6887

📧 Email: info@lotusbh.org

10. Updates to This Policy

Lotus Behavioral Health may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

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